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Terms of sale

The conditions below constitute a legal contract between the customer of the shop and MDF-BIS SA who manages all the services and products offered. We recommend customers to carefully read all of these conditions before agreeing to them. 

Prices and products: All prices are quoted in CHF, VAT included  The total amount charged by MDF-BIS SA includes the product price plus shipping.

Customs duties: Any taxes or customs fees associated with importing goods into the country of residence of the customer are at customer’s expense.

Price changes: MDF-BIS SA reserves the right to change prices at any time without notice. Orders placed before the price change will not be affected and will be billed at the actual price shown at time of order.

The products remain the property of MDF-BIS SA until receipt of the invoiced amount.

Secure payment: MDF-BIS SA uses a secure payment platform that guarantees the confidentiality of your bank data. 

Postage and delivery charges: MDF-BIS SA will ship orders within 5 business days. All packages are shipped using the postal services from Switzerland. MDF-BIS SA assumes no responsibility for the actual delivery of packages by the Swiss post.

Shipment charges are calculated according to weight and volume of each shipment.

The customer must ensure that the delivery address supplied is sufficient for delivery by the postal service.

If a package is returned by the postal service due to an incomplete or incorrect address, the client must bear the cost of return of the package. In this case the delivery times agreed no longer apply.

If a package is returned by the postal service due to an incomplete or incorrect address, and the customer demands repayment of the corresponding order, the amount reimbursed by MDF-BIS SA will be limited to total revenues and exclude shipping. 

Privacy Policy: MDF-BIS SA is committed to total confidentiality concerning the identity of its customers and does not sell or disclose their personal data to third parties without prior authorization. The client information will be used only for order processing and will remain strictly confidential. The customer has a right of inquiry, modification, correction and deletion of data. The customer may exercise this right by contacting MDF-BIS SA by e-mail or directly online on his account. MDF-BIS SA will ship orders in a tightly closed box. The sender's name will be MDF-BIS SA. 

Return of goods: The customer may return the merchandise within 7 days of receipt. Some exceptions apply to this clause: the products must be still in their original packaging (cellophane), and software must not have been activated. Refunds or exchanges apply only to products that may again be offered for sale, which have not been used and were returned in their original intact packaging (unopened).

The risks associated with returning the item (loss or damage) are charged to the customer and the shipping costs (return). 

Disclaimer: The products offered are in accordance with Swiss law. For import into other countries, the client must obtain advice with respect to local regulations.

MDF-BIS SA cannot be held responsible for the shipment of products deemed illegal in the client's country. The photographs and texts related to the product descriptions are not contractual, it is possible that you may notice slight differences in color or packing. In this case, MDF-BIS SA cannot be held responsible.

When the customer confirms his order on the website, he declares to have read and accepted the conditions of sale. No advice or information given to the client, orally or in writing, represent any guarantee unless they are expressly described by the conditions of sale.

These general conditions of sale are governed by Swiss law and may be modified at any time without notice.

Intellectual Property: All texts, commentaries, illustrations, pictures and photos available on this site are published by our suppliers, our partners or ourselves and remain our respective property.

For this reason and in accordance with the Code of Intellectual Property, any use, total or partial reproduction or dissemination of public information and documents is strictly prohibited without permission from our suppliers, partners or MDF-BIS SA.

Litigation and claims: Claims for orders can be sent us by email.